Frequently Asked Questions
Everything you need to know about shopping with X-All.
What is the estimated delivery time for large furniture items?
Standard shipping for furniture typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer international shipping?
Currently, X-All ships to all 50 states and Canada. We are working on expanding our international shipping options in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, at X-All we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging to arrange a replacement.